Blackboard Chatbot: Chatbot for Higher Education

Always available to answer inquiries from students, faculty, and staff, Blackboard Chatbot is an always-on support tool available at any time of the day, including nights and weekends.

Relieve your support team of large inquiry volumes as the bot scales and handles numerous inquiries automatically, especially during peak times like the start of a new semester or in emergency situations that cause disruptions to learning.

Manage resources more effectively with bot insight reports and better equip your staff to handle complicated issues, while relying on Blackboard Chatbot to understand complex problems and direct the end-user to the appropriate information to solve inquiries quickly.

Increase enrollment and retention by providing students with an easy, personalized, and timely means of communication to find the information they need to continue their path with your institution.